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Email Policy

1.    Email Use Policy

Given the wide use of email as a tool to communicate information by Komutel staff and personnel, it is essential that we define an Email Use Policy within our Information Security Policy. This Email Use Policy circumscribes the use of all electronic communications between Komutel and a third party (client, partner, supplier, etc.).

Please note that we will never divulgate or use your email address without your permission. Your email will only be used for communication purposes between you and Komutel.

1.1. Exchange

The following notice is added to the signature of every outgoing email originating from a Komutel team member:

«L’utilisation de ce message est régie par notre politique de courriel :

Use of this message is governed by our email policy :

These links point to this Email Use Policy page.

Please note that the following policy applies to all outgoing email :

This message is intended only for the use of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient or the person responsible for delivering the message to the intended recipient, you are hereby informed that any disclosure, distribution or copying of this message or the information contained herein or attached hereto is strictly prohibited. If you have received this message by mistake, please notify us immediately by phone and destroy this message. Thank you.

1.2.  Marketing Messages

Under the terms of the current policy, email marketing is defined as a type of direct marketing that uses email to communicate promotional message to Komutel customers, suppliers, and partners. More specifically, the messages in these marketing emails aim to promote the value of products and services offered by Komutel.

The security and protection of your confidential information is of great concern to us. All the marketing emails sent by Komutel strictly follow the guidelines of our Privacy Policy and rules that are currently applied by the CRTC (

1.2.1 Unsubscribe

In each of our marketing email, you will find a link to enable you to unsubscribe and to stop receiving communications from Komutel. If you would prefer not receiving marketing communications from Komutel anymore, click on the Unsubscribe link located at the bottom of each email or give us a call at 1-877-225-9988. Your demand will be treated within ten business days after reception.

1.2.2. Phishing Protection

To help you protect yourself against fraud and phishing, Komutel will always clearly state the sender’s name in their marketing emails – Komutel or Komutel-Marketing – as well as its street address, its phone number, its email, and a link to unsubscribe.