Charasteristics :
- Reduces telecommunication cost
- Call distribution using call display no (CLID), caller dialled no (DNIS) or by expertise
- Sequential call distribution by groups
- Local management of Agent groups
- Management of priority and undesired calls
- Management of overflow by location, voice mail or other
- Management of unlimited agent groups
- View of local and external staff status (status: busy, occupied, pause, absence, etc.)
- Management of virtual lines from dialled number (DNIS)
- Language: English and French
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Statistics (reports & graphs)
- Incoming & outgoing call log with complete information
- FData sorting by : dates, hours, agents, telephone operators, lines, etc.
- Occupancy rate by: lines, agents, telephone operator, groups, supervisor, etc.
- Number of calls by: lines, agents, telephone operator, groups, supervisor, etc.
- Average call duration by: lines, agents, telephone operator, groups, supervisor, etc.
- Detailed call list by: type (lost, transferred, calls with announcement, etc.) agents, telephone operator, groups, supervisor, etc.
- And much more!
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