Simplified Solution for Call Centers

Komutel’s DAK ACD product produces all the metrics you need for good call center management. In addition to intelligent call distribution, DAK provides efficient agent resource management, right from your desktop.
Real-time queue statistics display provides agents with critical customer service details including number of calls in queue sorted by wait time and CLID for each person in queue.

Real-time agent statistics display is available on local area network or on the Web.

Features:

• Cost effective solution leverages existing telecommunications infrastructure.
• Intelligent call distribution via Caller ID (CLID), dialed number (DNIS) or skill set.
• Sequential call distribution by group.
• Local management of agent groups.
• Management of priority and undesired calls.
• Management of overflow by location, voice mail or other.
• Management of unlimited agent groups.
• Real-time view of local and external agent status.
• Management of virtual lines from DNIS (dialed number).
• Languages: English, French.

Statistics (Reports & Graphs):

• Detailed inbound and outbound call log
• Data sorting by: date, time, agent, telephone operator, line, etc.
• Occupancy rate by: line, agent, telephone operator, group, supervisor, etc.
• Number of calls by: line, agent, telephone operator, group, supervisor, etc.
• Average call duration by: line, agent, telephone operator, group, supervisor, etc.
• and much more!

Detailed call list by: type (abandoned, transferred, in queue with announcement, etc.), agent, telephone operator, group, supervisor, etc.

SIT PC Console	Call Recording

DAK: Call Center Solution	Interactive Voice Response

Music-On-Hold	The Diffuser

KomuSync	On Call List / Multisite Schedule Management

Locator	Report Generator

Massive Evacuation Solution	Web Directory

SIT Web	SIT Mobile

Notification	SIT Radio