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Switch to a New Voice Broadcasting Era!
The ‘Diffuser’ is a fan out system that enables simultaneous automatic transmission of phone, fax and email messages to multiple recipients.This PC software for Windows is connected to the telephone network (directly or behind a PBX) via specialized voice cards. DIF is extremely easy to use and at the same time automatizes several activities within your organization, whether it consists in appointment confirmation, to notify citizens or any other need you may have.
Komutel Fan-Out System client portion is available on the web, therefore offering agents and operators with increased mobility. The agent software will also write information (such as call results) in Komutel centralized database, which will be used for different purposes, like creating reports. The ‘Diffuser’ is a versatile solution that will fast become indispensable to your organization.
Database
• Multiple database management for campaign creation;
• Multiple entries per contact for phone/fax numbers and email addresses from any source;
• Results of the campaigns are written in Komutel’s solutions centralized database;
• Contact information can be added on the fly to be called immediately for calling hot leads.
Campaign Messages Recording
• Message recording from a telephone (stationary or mobile).
Call Out Campaigns
• Configure immediate or deferred call out campaigns;
• Simultaneous campaign activation;
• Configure priority and percentage usage allocation of various call out resources;
• Define contacts by category, selection criteria or geographical location;
• Automatic call out campaigns which can be executed within seconds;
• Calendar and schedule template;
• Campaigns can be modified or interrupted in progress;
• Ability to recover past campaign contacts (unanswered, unconfirmed, voice mail) for new ones;
• Ability to launch a pre-configured campaign from a telephone.
Call Follow-Up
• Real-time on-screen detailed call-in-progress monitoring;
• Detailed, semi-detailed or summary reporting;
• Browse detailed contact history archive.
Call Transmission
• Unanswered or busy call renewal;
• Voice mail detection;
• Message receipt confirmation by ID code;
• Advanced Interactivity option with DTMF menu for confirmation or invalidation, message language selection, message repeat, multiple choice polling and message selection;
• The calls can be transferred to an extension or phone number based on a touch tone.
Access Control
• Multi-user (unlimited number of work stations may be licensed);
• Access control upon application start-up;
• Definition of functions available to operators;
• Operation follow-up by operator.