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Call Recording

Our call recording software will help you ensure quality control, compliance management, performance and screen capture of agents in call center.

Created especially for call centers of all sizes with high requirements in telephone recording, Komlog will allow you to record and manage your calls in a safe, efficient and friendly way to meet your compliance, protection and staff training purposes.

Whatever the need of call recording is, our goal is always the same: providing a quality service.
  • Benefits
  • Features
  • Releases

Record your calls to:

  • Maximize the value of every interaction with your customers
  • Improve your client retention and staff, quality service, customer satisfaction and reduce customer frustration
  • Improve the productivity, profitability, maintaining quality and mitigate risks
  • Increase operational efficiency, facilitate innovation
  • Prevent and resolve disputes by strengthening protection and compliance
  • Save and manage your calls easily and safely
  • Organize, share, listen and secure your voice recordings
  • Continuous or on demand recording
  • Transparent recording; during a call, customers have no indication of being recorded unless they are made aware by the agent
  • Recording of voice memos after a telephone call
  • Multi-user call comments
  • VoIP, analog and digital recording
  • Support of PBX, Cisco, Avaya, Mitel, Nortel and many others
  • Archives on local or centralized servers
  • Unique Site or multi-site architecture
  • Daily dashboard
  • Intuitive and flexible user interface
  • Screen Capture with Kapture
  • Advance web search and playback
  • Advance research, management and sharing
  • Data statistics for research
  • Licenses centralized management
  • Secure management for groups, users and access rights