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Call Handling Console Komand

Komand is much more than an operator console: it constitutes a true cloud-based / software command center that will enable your organization to unify networks, data and communications.

Komand is Komutel’s next-generation console that offers a wide array of features that facilitate and improve inbound and outbound call handling in a professional manner, thanks to an intuitive interface.

Komand can be customized to perfectly reflect your needs. As such, it can serve an unlimited number of industries and will become an essential frontline asset in your business process.

Komand is a scalable solution that accelerates call treatment while improving efficiency. Komand is a major asset to organizations where service continuity and customer support quality are both a priority.
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Why Use Komand?

  • Display real-time status of agents across the organization for an improved call handling efficiency
  • Increase productivity and operator performance quality
  • Improve onboarding time for new agents and user adoption rate with its intuitive and user-friendly interface
  • Facilitate information access through its central database
  • Available in software or SaaS mode in a private or public “Kloud
  • Platform independent – supports all PBX types (Telus, Bell, etc.)
  • Interacts with a SQL database
  • Integrate all of an organization’s network in a single interface
  • Maximum customizability – designed to easily add modules specific to the industry
  • Built-in directory with advanced search filters
  • Emulation of all the phone system’s features with advanced unified communication functions
  • Unlimited number of Komand applications can be simultaneously used on the same system
  • Facilitate user mobility – system can be accessed from any station when used in a cloud mode
  • Display real-time status of agents and all types of activity across the organization
  • Unlimited number of contacts and display groups

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Call History

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Komutel options and products complement each other to provide your organization with a truly comprehensive solution. Here are some possible integrations:

  • Screen Pop: A customizable CRM-style customer screen that pops-up as soon as a call is received
  • Schedule Management: Create and share staff schedules through Komand
  • Attendance Management: Get real time status of your employees and integrate external attendance management solutions
  • Emergency Procedures/ Document Management: Combine key documentation to Komand and manage updates efficiently
  • Notification : Reach people more quickly through their preferred communication means

Komand has proved its effectiveness time and time again in industries such as Healthcare, Public Safety, Finance & Insurance, Government & Corporate , and others. Discover how Komand can enhance your interactions.