SIT 2: Professional Call Handling Made Easy
Compatible with most UC platforms, the enhanced attendant software of Komutel’s PC Console integrates your telephone system with your corporate directory and other associated data sources.
This unification of voice and data on the desktop results in a faster call handling and a greater accuracy for any call center.
The SIT 2 PC Console logs a detailed record of all activities to its SQL database (date, time, CLID, call duration, call treatment, hold time, extensions, etc.). This information provides management with the metrics required to maximize staff efficiency. This database represents the core of the whole suite of Komutel advanced solutions.
- Screen Captures
- Related Solutions
Why use SIT 2?
- Better customer service
- Save time
- Reduce costs
- Increase efficiency
- Centralize all of your contact information
- Generate a quick ROI
- Professional call management
- Flexible integration of business processes
- Plug-in architecture to allow easy addition of other Komutel modules and options
- Platform independent – supports all PBX types
- Deployment in local mode (on premise)
- Central SQL database, to allow all SIT 2 licences to share status and contact information
- Interoperability with the market’s main database systems: Active Directory, Oracle, and others
- Integrate all of your organization’s network in a single interface
- Emulation of all your phone system’s features with advanced unified communication functions
- Call management via mouse, keyboard or touch screen
- Click to dial feature
- Context menu with single click contact via email, SMS and up to 15 phone numbers (office, cellular, residence, pager, etc.)
- Display real-time status of agents, and all types of activity, across your organization
- Unlimited number of contacts and display groups
- IP camera management
- Integrated directory / address book with advanced search filters
- Ability to share critical information
- Asset management
- Conference room management
- Emergency response management
- A wide range of options available (see related solutions tab)
Komutel options and products complement each other to provide your organization with a truly comprehensive solution. Here are some possible integrations:
- SIT 2 Options: Document/ Emergency Procedures Management, Screen Pop, Notification, Presence Management and much more
- Schedule Management : Manage your resources’ time while centralizing access to their schedule across a multitude of media
- Komcall : Use your own central source of contact information to launch call campaigns, confirm meetings, etc.
- Komsync : Centralize your external databases such as human resources directories and Admission-Departure-Transfers
SIT 2 has proved its effectiveness time and time again in industries such as Healthcare, Public Safety, Finance & Insurance, Government & Corporate , and others. Discover how SIT 2 can enrich your interactions