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A Contact Center Software or Cloud-Based Solution to Meet your Highest Levels of Quality and Customer Service Standards

Kontact is designed to manage your organization’s inbound and outbound calls with ease of use, speed and flexibility while maximizing productivity and service quality.

Kontact is a contact center solution for inbound call dispatch, also allowing emails and social media (Facebook and Twitter) notifications management.

Optimizing customer experience at all stages is the key to efficient communications and building long-term customer loyalty.

Komutel contact center is scalable, flexible and user-friendly.

  • Benefits
  • Features
  • Screen Captures
  • Related Solutions
  • Releases

Why Use Kontact?

  • Improve service and customer satisfaction
  • Increase customer loyalty
  • Enable your customers to select the communication channel they like best to contact you
  • Improve agent retention rate
  • Enhance agent productivity and overall satisfaction levels
  • Create the perfect match between your clients’ needs and your agents’ skills
  • Decrease your contact center operating costs
  • Minimize the acquisition cost of a call center solution
  • Multi-PBX/ Social network/emails queues management
  • Intelligent Call Routing, by skillset or dialed number
  • Real time agent status
  • Unlimited number of agent and supervisor profiles
  • Integrated interactive voice response ports
  • Manual selection of calls in the queue to let agent use their best judgement
  • Real-time agent status
  • Abandoned call management
  • Overflows custom management
  • Can be deployed in parallel to your current phone system
  • Can be integrated with social media sites such as Facebook and Twitter to receive customer comments, opinions and demands in real-time
  • Let your agents access Kontact anywhere
  • Inbound intelligence option
  • Detailed CRM-type Screen Pop displays to agents information about callers

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Komutel options and products complement each other to provide your organization with a truly comprehensive solution. Here are some possible integrations:

Complement Kontact with Screen Pop, which will display relevant information about your caller and consequently help your agents better take action. Call us to learn more!