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REC Call Recording
RECORD your Telephone Conversations!
Komutel’s user-friendly REC solution allows you to record your telephone conversations to MP3. The MP3 files may be named, classified, shared via email and played back as required. Reports may be filtered and printed according to your own criteria.
REC Supervisor
The perfect tool for Supervisors. This application allows management to share all users’ data collected with individual station connectivity. REC Supervisor also provides access to calls recorded via multi-channel digital or analog recording interfaces installed in the telephone equipment room.
Quality Assurance
Randomly recorded conservations based on a user defined schedule to maximize quality assurance.
Screen Capture
Configure the REC screen capture option to save application images at the beginning, end or pre-determined time during a call.
Classification & Comments
File and retrieve recordings easily by group, department, notes or other criteria according to the structure created to suit your specific needs.
Recording Options
REC can be configured to record on demand (manual activation) or record automatically by detecting the beginning of a call. When used in conjunction with a Komutel SIT PC Console solution, REC can be activated by the displayed number (CLID) or the number dialed by the caller (DNIS).
Automatic prompt reminds users to inform the client that the call will be recorded.
Delivers Safety, Service Quality & Increased Follow-Up
Storage Capacity
• Up to 12,700 hours on a 80GB hard drive
• Up to 25,000 hours on a 160GB hard drive
• Up to 60,000 hours on a 640GB RAID Array