24 July 2019
Internet of things

What is the Internet of Things (IoT) and how does it work?

Acronym of “Internet of Things“, the IoT designates a system where the physical objects, identified in a direct and standardized digital way (via protocols SMTP, HTTP, […]
12 April 2019
Komutel: appels entrants et sortants

Kari’s law or how to make a 9-1-1 emergency call easier!

On February 16, 2018, President Trump signed a law imposing new requirements on multi-line telephone system (MLTS) called the Kari’s Law. This law requires all MLTS […]
17 August 2018
Komutel: Enregistrement des appels

Call Recording

Document your recording What is documenting a recording? Documenting a recording means manually or automatically adding information during or after the conversation. A documented recording optimizes […]
17 August 2018
Komutel: système d'enregistrement des appels

Angry customers

Listening, Apologies and Empathy – The recipe to deal with angry customers You may be selling the best products and you may have excellent employees, but […]
17 August 2018
Komutel : satisfaction de la clientèle

Customer Satisfaction

The satisfaction of today is the loyalty and profitability of tomorrow. In a competitive marketplace where businesses must become more customer-oriented, customer satisfaction is seen as […]
17 August 2018
Komutel : solution pour centre d'appel

Agent Retention

One of the most challenging aspects of running a contact center is keeping its agents. Indeed, customer contact centers are work places where there is generally […]
17 August 2018
Komutel: gestion de la performance

Performance Management

Performance management of agents is an essential process for any organization that aims to be a market leader. In a contact center environment, performance management has […]
17 August 2018
Komutel: solution de communication

Compliance certification

Never in history has there been such strict legislation pertaining to the control of call centre operation. Organizations are in a position now where they do […]
17 August 2018
Komutel: Solution pour la gestion de la conformité

Compliance Management

Compliance Management Solution The majority of interactions and actions in contacts centers begin with a conversation. This is the reason why it is essential to have […]
17 August 2018
Komutel: gestion de communications des clients

Customer Loyalty

Any organization must one day face the loss of customers. In these economically volatile days, with unprecedented competition on one hand and the arrival of new […]