Komutel's SIT Call Handling Softphone has passed compliance testing as a SIP Agent in Avaya

Komutel’s SIT Call Handling Softphone has passed compliance testing as a SIP Agent in Avaya Aura Contact Center Elite

Press release

July 2020

Komutel Partners With Avaya To Improve Emergency Services For Canadian 911 Emergency Response Center Customers

  • Helps Canadian 911 emergency response center customers simplify call handling by integrating their telephone system with their corporate directory and other data sources
  • Komutel’s SIT Call Handling Softphone release 2.5.8 now rated Avaya compliant for Canadian 911 emergency response center customers and compatible with key Avaya IX™ Workplace and Contact Center solutions

Komutel, a leading unified communication solution developer, today announced that its SIT2 SIP softphone is compliant with key Avaya IX™ Workplace Calling and Contact Center solutions, helping enable customers to improve key measures of engagement and productivity with powerful capabilities related to calling, collaboration and meetings, as well as a range of flexible, connected phones and devices. Avaya (NYSE: AVYA) is a global leader in solutions that enhance and simplify communications and collaboration.

The SIT2 Softphone helps emergency response centers integrate their telephone system with their corporate directory and other data sources to simplify call handling and improve response time. The application is now compliance-tested by Avaya for Canadian 911 emergency response center customers to use as a SIP Agent in Avaya Aura® Call Center Elite with the Avaya Aura platform 8.1.

Komutel is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Komutel is eligible to submit products to Avaya for compliance testing, where  a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. Doing so enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

Quotes:

“We are very proud that our softphone SIT2 has passed compliance testing as a SIP Agent in Avaya Aura Contact Center Elite with the Avaya Aura platform 8.1. With this testing, Canadian 911 emergency response center customers can now confidently deploy the SIT2 softphone in their Avaya network to help improve responsiveness and staff  productivity.”

— Yves Laliberté, President, Komutel

“Komutel’s SIT2 softphone has undergone formalized interoperability testing. Working with independent technology companies like Komutel to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya..”
— Eric Rossman, vice president, Partners, Developers and Alliances, Avaya

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter.  For more information please visit www.avaya.com.

About Komutel

Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel, leader in network and platform integration solutions (IT, VoIP, UC, Voice Mail, Mobility, Radio), is a recognized provider of user-friendly, versatile and value-added solutions. Komutel customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more. Komutel “Kloud” solutions’ portfolio includes: call center applications, Inbound Intelligence Integration, CDR reporting, PC Consoles, IVR, Call Recording, as well as various business specific modules, respectively maximizing communication performance in their industry sectors. Komutel suite of products, available in the “cloud” or as a premise based, reinvents the basics and adds significant meaning to customers’ unified communications solutions.