Kontact is designed to manage your organization’s inbound and outbound calls with ease of use, speed and flexibility while maximizing productivity and service quality.
Kontact is a contact center solution for inbound call dispatch, also allowing emails and social media (Facebook and Twitter) notifications management.
Optimizing customer experience at all stages is the key to efficient communications and building long-term customer loyalty.
Why Use Kontact?
- Improve service and customer satisfaction
- Increase customer loyalty
- Enable your customers to select the communication channel they like best to contact you
- Improve agent retention rate
- Enhance agent productivity and overall satisfaction levels
- Create the perfect match between your clients’ needs and your agents’ skills
- Decrease your contact center operating costs
- Minimize the acquisition cost of a call center solution
Complement Kontact with Screen Pop, which will display relevant information about your caller and consequently help your agents better take action.