Koach is a software for quality monitoring and agents coaching in call centers
Koach will support coaching, progress follow-up and staff evaluation activities linked to your call center’s performance management! It’s not always easy to evaluate at the right time, but with Koach it’s now possible!
Why use Koach?
- Increase customer satisfaction
- Measure the performance of your agents, teams and evaluators
- Create data needed for defining personalized development plans per agent
- Maximize the training of your staff at a low cost
- Reduce agent and customer turnover
- Increase standards and processes compliance
- Increase your income
- Identify opportunities for process improvement