Kapture is a screen recording software that captures activity as it occurs on-screen, while call center agents have verbal interactions with their customers.
Why use Kapture?
- Improves the agents evaluation process and learning opportunities for measurable results;
- Assists in the evaluation of the total customer-agent experience;
- Prevents and resolve disputes;
- Delivers key performance metrics;
- Gives a clear, up-to-the-minute picture of agent workflow, accuracy and comprehension and use of desktop applications