Komutel offers two alternatives of call operator consoles, either software or cloud based.
Web Based Call Handling Console – Komand
Komand is much more than an operator console: it constitutes a true command center that will enable your organization to unify networks, data and communications.
Komand is Komutel’s next-generation console that offers a wide array of features that facilitate and improve inbound and outbound call handling in a professional manner, thanks to an intuitive interface.
Komand can be customized to perfectly reflect your needs. As such, it can serve an unlimited number of industries and will become an essential frontline asset in your business process.
Komand is a scalable solution that accelerates call handling while improving efficiency. Komand is a major asset to organizations where service continuity and service quality are both a priority.
Why Use Komand?
- Display real-time status of agents across the organization for an improved call handling efficiency
- Share various details about contacts of your organization, such as: coordinates, title, department, customized notes, etc
- Allows the management of contacts within a company into groups and sub-groups for easier research
- Improve information access with a centralized database
- Improve agents productivity and performance
- Improve onboarding time for new agents and use adoption rate with its intuitive and user-friendly interface
- Complementary modules such as document management, automated reactions, transfer by history, status management with light, etc.
SIT Multimedia Console
Like its comrade Komand, SIT is a call handling console but in software mode. It is compatible with unified communications platforms and integrates your telephone system with your business directory and other associated data sources.
This unification of voice and data on the same workstation results in faster call handling and higher accuracy.
SIT Console records a detailed log of all the activities in its database (date, time, caller ID, call duration, call processing, waiting time, extension numbers, etc.). This information provides any manager with the necessary data and parameters to maximize staff efficiency. This database forms the core of the entire range of Komutel advanced solutions.
Why Use SIT Console?
- Better customer service
- Increased efficiency
- Professional call management
- Flexible integration of business processes
- Save time
- Reduce costs
- Generate a quick ROI
- Centralize all of your contact information