Our UCMS module allows the management of unanswered 911 calls. Il announces the calls and sends the ALIs to the RAO. The 911 operator can then contact the caller to validate and handle his call. The UCMS server make automatic callbacks to 911 callers who hang up.
If the 911 caller has used a cell phone, an SMS is sent to him. UCMS 911 can be configured according to ALI management policies without voice response. Specific policies can be applied for the management of short-term calls for wired and cellular phones.