Koach is a software for quality monitoring and agents coaching in call centers

Koach will support coaching, progress follow-up and staff evaluation activities linked to your call center’s performance management! It’s not always easy to evaluate at the right time, but with Koach it’s now possible!

Why use Koach?

  • Increase customer satisfaction
  • Measure the performance of your agents, teams and evaluators
  • Create data needed for defining personalized development plans per agent
  • Maximize the training of your staff at a low cost
  • Reduce agent and customer turnover
  • Increase standards and processes compliance
  • Increase your income
  • Identify opportunities for process improvement