Screen pop is a customizable window displayed when a call is received, thus enabling you to better serve your customers by eliminating the time required to search for their profile information. With the Screen Pop, you get instant access to caller information right before your eyes.
Following a request to the central Komutel database, the client-record screen pop (or its cloud-based equivalent) displays key information about the caller (such as contact information, name, address, account number, client number, previous call history, etc.) or any detail you may judge important to a successful call resolution.
This option is completely customizable to meet your most exhaustive requirements: being better prepared is the best way to improve close rate and better serve your market.
Why Use the Screen Pop?
- Enrich and customize customer experience
- Improve customer service
- Improve knowledge about your customer: being better prepared refine your marketing efforts
- Anticipate customer needs
- Save time
- Boost revenues
- The screen pop is triggered as soon as the customer calls
- Unlimited number of customizable fields to fit your specific needs
- Ability to assign a Globally Unique Identifier (GUID)
- All the information saved to the client record can be accessed at any time, including the next call
- Unlimited number of client records and of entries per record
- Client record can be manually searched in the database
- Central SQL database
- Unlimited query types (one query type per preconfigured field)
- Can be integrated to your existing CRM
Komutel options and products complete and complement each other to provide your organization with a truly comprehensive solution. Here are some possible integrations: