Komutel offers a Contact Center Software or cloud-based Solution to meet your highest quality levels and customer service Standards
Kontact is designed to manage your organization’s inbound and outbound calls with ease of use, speed and flexibility while maximizing productivity and service quality. It is a contact center solution for inbound call dispatch, also allowing emails and social media such as Facebook and Twitter, as well as notifications management.
Why Use Call Center Solution?
- Improve service and customer satisfaction
- Increase customer loyalty
- Enable your customers to select the communication channel they like best to contact you
- Improve agent retention rate
- Enhance agent productivity and overall satisfaction levels
- Create the perfect match between your clients’ needs and your agents’ skills
- Decrease your contact center operating costs
- Minimize the acquisition cost of a call center solution