The key reasons for selecting Novolog’s call recording solution were that they were able to quickly answer support and service demands while offering a solution at the most competitive price, and above all, they were established in Canada.
With Novolog’s solution, CGI Service Desk supervisors can better assess the performance of each representative, which adds to their ability to manage and motivate the Service Desk staff.
This combined offer supports the end-to-end physician schedule management process: from the smartphones of the physician to share shifts with colleagues, to the hospital operator. In today’s current context, Canadian hospitals can no longer afford not using all of the means available to improve their clinical and financial performance.
A Project according to our expectations, from installation to start up, professional and high quality from NovoLog team. A simple and easy to use solution. The clarity of the recordings is exceptional.