A proactive outbound appointment confirmation solution
The appointment confirmation solution is an automated assistant that contacts customers by phone, email or SMS to confirm appointments and that provides 24/7 access to your qualified personnel.
The appointment confirmation system enables you to make automated reminder calls to clients. The solution is highly configurable; you can select from a variety of customizable call templates.
Scheduling system will reduce the workload of your personnel when used within a continuous improvement framework. This will help agents to get more involved in the customer experience when live or in-person interventions are required.
The appointment confirmation solution enables your clients to confirm their attendance, to check the date and time of their appointment, to cancel the appointment, to submit a request to reschedule the appointment, and to talk to someone at any time.