KOMLOG Call Recording Software is an IP, analog and digital recording solution designed for call centers and businesses of all sizes. Reliable and flexible, the KOMLOG solution allows you to record, archive, retrieve and share telephone and radio conversations to meet compliance, protection and staff training needs.
Komlog can be integrated with many systems; RoIP, phone, radio or console.
Why use our Call recording Software, Komlog?
Our call recording solution is designed for various markets such as public safety, air traffic control, corporate security, rail, marine, government, call centers, etc. The browser-based interface uses a highly secure protocol (HTTPS). Access levels can be set based on roles and through selection of rights. Secure playback can be done remotely on any workstation. Its interface is easy to use and versatile. Discover all the reasons why you must use our Call Recording Software:
- Maximize the value of each interaction with your customers
- Improve the retention of your agents and customers, the quality of service, customer satisfaction and reduce customer frustration
- Improve productivity, profitability, quality maintenance and mitigate risk
- Increase operational efficiency, facilitate innovation
- Prevent and resolve disputes by strengthening protection and compliance
- Save and manage your calls in a simple and secure way
- Organize, share and listen to your recordings anytime and anywhere
Features
- Single or multisite
- Active or passive connection
- Multiple security profiles
- Recording formats: audio, screen and text
- Statistics in real time
- Incident recreation
- Audit logs
- Call tagging
- Call annotation
- Call redaction
- Customizable filters
- Call exportation (with authentication key)
- Data archiving or purging
- Geolocation (only if ANI/ALI is available)
