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Unanswered Call Management

Developed in Canada for Canadian Public Safety Agencies

Our Unanswered Call Management System (UCMS) allows the management of dropped or abandoned 911 calls. The system tracks and organizes t he dropped or abandoned calls and provides the ability to call back the callers according to PSAP procedures and policies (SOPs).

The UCMS server is configurable to perform automatic callbacks to dropped or abandoned 911 calls. In the case of wireless call, UCMS may be configured to send the caller a tailored SMS message according to predetermined standard operating procedures.

UCMS 911 can also be configured according to ALI management policies – without voice response. Specific policies can be applied for the management of short-term calls for wired and cellular phones.

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