KOMLOG Recording Software is an IP, analog and digital recording solution designed for call centers and businesses of all sizes. Reliable and flexible, the KOMLOG solution allows you to record, archive, retrieve and share telephone and radio conversations to meet compliance, protection and staff training needs. RoIP, phone, radio or console.

Komlog User Guide

Why use Komlog?

  • Maximize the value of each interaction with your customers
  • Improve the retention of your agents and customers, the quality of service, customer satisfaction and reduce customer frustration
  • Improve productivity, profitability, quality maintenance and mitigate risk
  • Increase operational efficiency, facilitate innovation
  • Prevent and resolve disputes by strengthening protection and compliance
  • Save and manage your calls in a simple and secure way
  • Organize, share and listen to your recordings anytime and anywhere

Features

  • IP, analog and digital recording
  • Registration for single or multisite sites
  • Active or passive PBX connection
  • Multiformat compression
  • Multiple security profiles
  • Exportable files
  • Different recording formats: audio, screen, text
  • Hiding call sections or key tones
  • Environment on web application
  • Graphs
  • Timeline
  • Event logs
  • Call Tagging