Developed in Canada for Canadian Public Safety Agencies
The NG9-1-1 transition is upon us and we are working hard to provide a range of high-performing and effective products for Canadian Public Safety Answering Point (PSAP). As we are actively exchanging and attending crucial meetings with ESWG and NENA officials, we are aware of any decisions made by the Canadian Radio-television and Telecommunications Commission (CRTC).
We comprehend the challenges that PSAPs now face in respect to compliance of the NENA i3 standards. As such, our team has developed a connector that will link the ESInet and 911 centers. In fact, the i3CI is a bi-directional middleware ESInet connector that receives, parses and distributes NG9-1-1 data included in the SIP header to the required components (SIP end points, centralized database, etc.) of the overall solution such as the call handling system, loggers and CAD.
The i3CI is a key feature for the transition from E911 to NG9-1-1. In fact, Komutel is currently working with partners to complete the first NG9-1-1 tests and thus provide a complete end-to-end solution for PSAPs.
Here in Canada, the Canadian Radio-television and Telecommunications Commission (CRTC) is the primary decision maker as to the NENA Standards implementation in Canadian PSAPs and transition to NG9-1-1. The main goal is to give Canadians access to a new and innovative emergency service with Internet Protocol-based capabilities and increase the efficiency of the NG9-1-1 networks so they are secure, reliable and cost-effective.
Once in place, the NG9-1-1 Standards will allow emergency traditionnal calls as well as in the form of Real-Time Text (RTT). Caller information such as location information will be used to route his/her call to the right Public Safety Answering Point (PSAP). Additional details will also be available for call takers in order to better assess situations with the Additional Data Repository (ADR) functionnalities.
- Contact information, originating network, type of device used to initiate the communication
- Data about the caller such as medical information, addresses and emergency contacts. These details are provided by end-users beforehand.
- Additional details about the location such as floor plans, property management information, etc.
Our latest news about the NG9-1-1 Emergency call management transition:
Komutel and Avaya in collaboration with Ontario Provincial Police successfully complete the first NG9-1-1 call transfer in Canada