NG911: Modernizing Emergency Communications for a Safer Future

Emergency communications have come a long way since the first 911 call was made in Canada in 1972. But as technology continues to evolve, so must our emergency response systems. That’s where NG911 comes in. NG911, or Next Generation 911, is an initiative to modernize emergency communication services in Canada. In this blog post, we’ll explore the benefits of NG911 for emergency response in Canada, the challenges of implementing it, and the potential future developments.


Benefits of NG911 for Emergency Response in Canada

NG911 has the potential to significantly improve emergency response in Canada in a number of ways. One of the main benefits is the ability to provide more accurate location data for emergency calls. This is particularly important for rural areas where locating the caller can be a challenge. NG911 can also enhance coordination between different emergency services, allowing for a more effective and efficient response. Another benefit of NG911 is its ability to increase accessibility for those with disabilities or language barriers, such as through the use of Real-time text. This helps to ensure that everyone can receive emergency services, regardless of their situation.


Challenges in Implementing NG911 in Canada

Despite the benefits of NG911, there are also several challenges to implementing it in Canada. For one, upgrading communication infrastructure can be expensive and time-consuming. Additionally, ensuring interoperability between different systems can be a complex process. There are also concerns around cybersecurity and data management, given the large amount of data involved in emergency response. It’s important that these challenges are addressed to ensure the successful implementation of NG911 across Canada.

Real time text as an Alternative to Voice Calls in Canada

One of the key features of NG911 is the ability to use text messaging to contact emergency services. This is particularly useful for those who are deaf or hard of hearing, as well as for situations where it may be too dangerous to make a voice call.


How real time text works?

Real-time text (RTT) 911 is a service that allows people with hearing or speech disabilities to communicate with emergency services using text messaging. This service provides a direct connection to emergency services, allowing for faster and more accurate communication during an emergency.

RTT 911 is an alternative to traditional TTY (teletypewriter) technology, which can be slow and cumbersome to use. It works by allowing users to type out their messages, which are then sent to a 911 operator in real-time. The operator can then respond to the user using text, allowing for a two-way conversation to take place.

This service is particularly important for people who may not be able to use traditional phone calls to contact emergency services, such as those who are deaf, hard of hearing, or have a speech impairment. By providing an alternative means of communication, RTT 911 helps to ensure that everyone can get the help they need in an emergency.


NG911 and Language Barriers in Canada

Another challenge of NG911 is addressing language barriers for those who do not speak English or French, which are Canada’s official languages. This can be particularly challenging in emergency situations, where time is of the essence. Solutions for addressing language barriers include translation services, interpreter services, and multilingual emergency communications systems. It’s important for emergency services to have a plan in place for addressing language barriers to ensure that everyone can receive the help they need during an emergency.

NG911 and First Nations Communities in Canada

First Nations communities in Canada face unique challenges when it comes to emergency communications. NG911 initiatives must be culturally sensitive and involve the community in order to be effective. Examples of NG911 in First Nations communities include the Manitoba First Nations Police Service, which uses NG911 to dispatch emergency services to remote areas.

NG911: Modernizing Emergency Communications in North America

NG911, or Next Generation 911, is an initiative to modernize emergency communication services in North America. The goal is to improve the accuracy and efficiency of emergency response systems by using modern communication technologies. While Canada is currently working on implementing NG911, the United States has been ahead of the curve with its rollout of the system.

The Implementation of NG911 in Canada

In Canada, the Canadian Radio-television and Telecommunications Commission (CRTC) issued a decision requiring Canadian carriers to support NG911 in 2018. The CRTC aims to have NG911 implemented across Canada by 2025. Additionally, the Canadian government has announced funding to support the implementation of NG911, including $150 million in the 2021 budget. The funding will be used to upgrade infrastructure and technology to support the NG911 system. While the implementation of NG911 in Canada is still in its early stages, the government’s investment and the CRTC’s decision are important steps towards modernizing emergency communications in the country.

Laws and Regulations Supporting NG911 in Canada and the United States

Both Canada and the United States have issued laws and regulations to support the deployment of NG911. In the United States, the FCC has issued rules to promote the deployment of NG911, including requirements for emergency services to be able to receive text messages and support for routing calls to the appropriate emergency service provider. Additionally, the Middle Class Tax Relief and Job Creation Act of 2012 provided federal funding for the deployment of NG911. In Canada, the CRTC’s decision requiring Canadian carriers to support NG911 has been a significant driver of the technology’s implementation. The Canadian government has also issued regulations related to NG911, including requirements for location accuracy and quality of service standards.

The Future of NG911 in North America

The rollout of NG911 in both the United States and Canada is just the beginning of modernizing emergency communications in North America. As technology continues to evolve, there will be new opportunities to improve emergency response systems. For example, the use of artificial intelligence and machine learning could help improve the accuracy of emergency location data, while the adoption of 5G networks could lead to faster and more reliable emergency communications. It’s important for both the United States and Canada to keep investing in NG911 and other modern emergency communications technologies to ensure that emergency services are as effective and efficient as possible.

The rollout of 5G networks and impact on the future of Next Generation 911 (NG911) systems

The rollout of 5G networks in North America is expected to have a significant impact on the future of Next Generation 911 (NG911) systems. 5G networks promise faster data speeds, increased bandwidth, and reduced latency, all of which could be beneficial for NG911 systems.

Virtual Reality

One potential application of 5G in NG911 is the use of virtual reality (VR) and augmented reality (AR) technologies to enhance situational awareness for emergency responders. For example, a 5G-enabled VR headset could provide a live video feed from the scene of an emergency, allowing dispatchers and responders to quickly assess the situation and make informed decisions.

Real-time data

Another potential benefit of 5G for NG911 is the ability to support a greater number of connected devices. As the Internet of Things (IoT) continues to grow, there will be an increasing number of connected devices that can provide real-time data to NG911 systems, such as smart sensors that detect fires, floods, or other emergencies.

Location data

5G could also improve the accuracy of location information for NG911 systems. 5G networks can provide more precise location data than previous generations of wireless networks, which could be particularly helpful in rural areas or other locations where GPS signals may be weak or unreliable.

However, there are also challenges associated with integrating 5G into NG911 systems. For example, there may be technical challenges related to interoperability between different 5G networks and NG911 systems, as well as concerns about network security and privacy.

Overall, the future of NG911 in North America with 5G is promising, with the potential to improve emergency response times and outcomes through the use of advanced technologies. However, it will be important to carefully consider the technical, regulatory, and ethical implications of integrating 5G into NG911 systems to ensure that these systems are safe, reliable, and effective.


Komutel, as part of Versaterm Group, focuses on providing emergency communication solutions that are fully integrated with Versaterm’s public safety software suite. This integration enables emergency services to seamlessly communicate and share data, resulting in faster response times and better emergenciy call handling.

Follow us on Social Media