12 April 2019
Komutel: appels entrants et sortants

Kari’s law or how to make a 9-1-1 emergency call easier!

On February 16, 2018, President Trump signed a law imposing new requirements on multi-line telephone system (MLTS) called the Kari’s Law. This law requires all MLTS […]
17 August 2018
Komutel: Enregistrement des appels

Call Recording

Document your recording What is documenting a recording? Documenting a recording means manually or automatically adding information during or after the conversation. A documented recording optimizes […]
17 August 2018
Komutel: système d'enregistrement des appels

Angry customers

Listening, Apologies and Empathy – The recipe to deal with angry customers You may be selling the best products and you may have excellent employees, but […]
17 August 2018
Komutel : satisfaction de la clientèle

Customer Satisfaction

The satisfaction of today is the loyalty and profitability of tomorrow. In a competitive marketplace where businesses must become more customer-oriented, customer satisfaction is seen as […]